Privacy Policy

1. Information We Collect

When you use SkyDeal, we collect information that you provide directly, including your name, date of birth, gender, email address, phone number, billing address, and payment card details. We also collect information about the flights you search for and book, including travel dates, destinations, passenger counts, and cabin class preferences.

We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, and the dates and times of your visits.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your flight bookings
• Send booking confirmations and itinerary updates
• Process payments and prevent fraud
• Provide customer support and respond to inquiries
• Send important service notifications, such as schedule changes or cancellation alerts
• Improve our website, services, and user experience
• Comply with legal obligations and enforce our Terms of Use

3. Information Sharing

We share your personal information only as necessary to complete your booking and provide our services:

• Airlines: We share traveler names, dates of birth, and contact information with airlines to fulfill your booking.
• Payment processors: Your payment card details are transmitted securely to our PCI-compliant payment processor. We do not store full card numbers on our servers.
• Service providers: We may share information with trusted third-party providers who assist us with email delivery, analytics, and customer support, under strict confidentiality agreements.
• Legal requirements: We may disclose your information when required by law, court order, or governmental regulation.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL/TLS technology. Our systems undergo regular security assessments and we maintain PCI DSS compliance for handling payment card data.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest commercially reasonable standards.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Types of cookies we use include:

• Essential cookies: Required for the website to function properly, such as maintaining your search session and booking progress.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and usability.
• Preference cookies: Remember your settings such as preferred currency, language, and recent searches.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are retained for a minimum of 7 years for tax and regulatory compliance. You may request deletion of your account data at any time, subject to our legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Opt-out: Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: 1-888-539-5571 (Mon-Fri 8AM-10PM EST)
• Email: support@skydealflights.com
• Mail: SkyDeal Travel Inc., 350 Fifth Avenue, Suite 3200, New York, NY 10118